Cancellation & Refund Terms

Last updated: July 2026 — Placeholder content. Have this reviewed by legal counsel before publishing.

1. Wash & Care Service Bookings

Bookings can be cancelled free of charge up to 2 hours before the scheduled slot. Cancellations within 2 hours of the slot, or after a technician has been dispatched, may attract a nominal cancellation fee shown in the app before you confirm cancellation.

2. Products & Accessories Orders

• Orders can be cancelled free of charge before they are dispatched.
• Once dispatched, orders may be returned within 7 days of delivery if unused and in original packaging.
• Refunds for eligible returns are processed within 5–7 business days to the original payment method.

3. Insurance Policy Cancellations

Cancellation or free-look period terms for insurance policies are governed by the issuing insurer's policy wording and applicable regulations. House Of Car assists in coordinating cancellation requests but does not independently set insurer refund timelines.

4. Repair — Pickup & Drop Cancellations

You may cancel a repair pickup request free of charge before pickup is scheduled. If your vehicle has already been picked up, cancellation after workshop diagnosis may include a nominal diagnostic charge, communicated to you before any repair work begins.

5. Refund Timelines

Approved refunds are initiated within 2 business days and typically reflect in your account within 5–7 business days, depending on your bank or payment provider.

6. Franchise & Partner Payments

Cancellation and refund terms for franchise fees, security deposits, or partner onboarding payments are governed by the specific partner agreement signed at onboarding, not by this page.

7. Need Help?

For cancellation or refund support, reach us through the app's Help section, email support@houseofcar.example, or message us on WhatsApp.